How you can contact us

What is the Care Co-ordination Centre?

The Care Co-Ordination Centre (CCC) provides a single access point into the organisation for all of our service users. The CCC responds to our service users needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes:

• Managing the booking, cancellation and re-scheduling of appointments for Provide services
• Managing referrals into Provide services
• Ensuring that the ‘Referral to Treatment’ procedure is adhered to
• Ensuring a seamless flow of information between Provide services and service users
• Providing advice and signposting customers to other appropriate services that may help them.

Contact details

The Care Co-ordination Centre operates from 8am to 6pm Monday to Friday. If you need to make contact with our services within the CCC, contact the team today.

Phone: 0300 1310 111

Email: provide.ccc@nullnhs.net

Media Enquiries

Journalists and media professionals can make enquiries from Monday to Friday, 9am to 5pm by emailing provide.communications@nullnhs.net.

For enquiries that come in outside of office hours, we will respond promptly on the next working day.

We advise our colleagues, when approached directly by a member of the media, not to answer questions themselves but to refer you to the communications team who will provide our response.

Many of our services are based at:

Stapleford house
103 Stapleford Close
Chelmsford
CM2 0QX

There is visitor parking available opposite the main entrance to the building, including disabled parking bays.

We have disabled access toilets and a lift inside our building.